If you are able to connect to the Core, but the connection resets or fails often – follow the recommendations of this article. If you still have issues, contact us at hello@getorca.com.
The first part of this article is relevant for all connection types. For connection issues specifically via WiFi Link, see the bottom part of the article.
I have problems staying connected to my Core, what do I do?
Verify that you have sufficient supply power:
Open the Orca app
Connect to the Core
Go to Main Menu > My Boat
Review that supply voltage is at least 12V
If your supply voltage is lower than 12V, connect the Orca Core closer to your NMEA2000 power cable and use a shorter drop cable for the Orca Core.
For large vessels with many NMEA devices: You may need to split your NMEA2000 network into multiple separately powered networks.
If you have power supply issues, contact Orca support for recommendations.
SimNet networks have a higher rate of power supply issues than NMEA2000 and SeatalkNG. If you have a SimNet network with more than 10 connected sensors or displays, contact Orca support for recommendations.
Verify that you have a stable boat network
Open the Orca App
Connect to the Core
Go to Main Menu > My Boat
Look for any error messages at the top of the screen, such as the following:
If you have boat network errors, you may have:
a) A broken device on the network
b) Termination issues
c) Congestion on the NMEA 2000 network
We recommend you read up on this issue and contact support at hello@getorca.com for more details.
I have problems staying connected via my onboard WiFi network
WiFi network stability depends on your WiFi router. Due to the wide range of WiFi routers available, Orca is unable to provide guaranteed support for your particular router.
If you have challenges connecting via WiFi Link, we recommend the following actions:
Disable Access Point channel hopping – make sure your access point is locked to a single WiFi channel. Select a channel with little traffic
Install Core close to WiFi router – make sure the signal strength between Core and WiFi router is good
When setting a fixed WiFi channel, do not use channels 12, 13, or 14. The Core is FCC certified, and because of this, will not connect to those channels.