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My Android device says subscriptions are not available in my region. What should I do?

If you're using an Android phone or tablet and experiencing issues when trying to purchase a subscription because the subscription is 'Not available in your region', there is a simple workaround.

Orca subscription screen on Android showing the message “Not available in your region.”

Android subscription screen showing the “Not available in your region” message when attempting to purchase an Orca subscription.

Who Is this for?

This applies if:

  • You are using Android

  • You are trying to purchase a subscription

  • You get the error "Not available in your region"

Workaround: Purchase via Website

If the in-app purchase fails, using the website will resolve the issue.​

Follow these steps:

  1. Open a web browser (Chrome, Safari, etc.)

  2. Go to: https://getorca.com/account/sign-in/

  3. Log in using the same email address you use in the Orca app

  4. Click on Add Subscription

    Orca account page showing an expired subscription and the Add Subscription button.

  5. Purchase the subscription plan you need

  6. Once completed, open the Orca App again

  7. Make sure you are logged into the same account

Your subscription will automatically activate and sync to your Android device.

Important notes

  • Subscriptions are linked to your Orca account, not to a specific device

  • After purchasing via the website, simply reopening the app should reflect the active subscription

  • If it doesn’t appear immediately, try logging out and back in

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