FAQ
Answers to commonly asked questions about Orca
33 articles
- How do I download the Orca App?
- Which Orca functionalities require an internet connection?
- What are the latest software updates to Orca?
- I have a steel or aluminium boat. What extra considerations should I account for when installing Orca?
- What is your refund and purchase transfer policy?
- Why does Orca delay publishing release notes until after the full app update rollout?
- Can I use Orca on a Wi-Fi iPad (Without built-In GPS)?
- Does the Core work with my boat?
- What are the technical specifications of Orca Core 2?
- I have acquired a second hand Orca Core and can't connect to it. What should I do?
- My Core is not able to see devices on my boat network. What do I do?
- Orca Core stopped working after updating it. How do I reset it?
- What colours does the Orca Core's NMEA2000 cable use?
- How many devices can be connected to the Orca Core at once?
- How does DHCP work with Orca Core?
- I need a new adhesive pad for my Core 2. Where can I purchase one?
- Which Orca features require an Orca Core to function?
- What is the black hole on the side of the Core 2?
- What are the technical specifications of Orca Display 2?
- When will I receive updates to my Orca Display?
- Can the Display 2 be used as a regular Android tablet?
- How do I charge the Display 2 quickly via USB-C?
- How do I factory reset my Display 2?
- Why does the Display 2 turn on when charging?
- How do I winterise the Display 2?
- How do I take a screenshot with the Display 2?
- How can I transfer my Core 2 or Display 2 purchase to a different email address?
- Can I use an Orca subscription on both Apple and Android?
- How do I change my email, phone number, name, password or other account information?
- How do I delete my account data?
- I forgot my password. How can I reset it?
- What information appears on the Account Overview page?
- Can I downgrade from Smart Navigation to Orca Plus?