FAQ
Answers to commonly asked questions about Orca
33 articles
How do I download the Orca App?
Which Orca functionalities require an internet connection?
What are the latest software updates to Orca?
I have a steel or aluminium boat. What extra considerations should I account for when installing Orca?
What is your refund and purchase transfer policy?
Why does Orca delay publishing release notes until after the full app update rollout?
Can I use Orca on a Wi-Fi iPad (Without built-In GPS)?
Does the Core work with my boat?
What are the technical specifications of Orca Core 2?
I have acquired a second hand Orca Core and can't connect to it. What should I do?
My Core is not able to see devices on my boat network. What do I do?
Orca Core stopped working after updating it. How do I reset it?
What colours does the Orca Core's NMEA2000 cable use?
How many devices can be connected to the Orca Core at once?
How does DHCP work with Orca Core?
I need a new adhesive pad for my Core 2. Where can I purchase one?
Which Orca features require an Orca Core to function?
What is the black hole on the side of the Core 2?
What are the technical specifications of Orca Display 2?
When will I receive updates to my Orca Display?
Can the Display 2 be used as a regular Android tablet?
How do I charge the Display 2 quickly via USB-C?
How do I factory reset my Display 2?
Why does the Display 2 turn on when charging?
How do I winterise the Display 2?
How do I take a screenshot with the Display 2?
How can I transfer my Core 2 or Display 2 purchase to a different email address?
Can I use an Orca subscription on both Apple and Android?
How do I change my email, phone number, name, password or other account information?
How do I delete my account data?
I forgot my password. How can I reset it?
What information appears on the Account Overview page?
Can I downgrade from Smart Navigation to Orca Plus?